Psychometric Assessments – basics made easy
For a very long time, top corporations have been using psychometric assessments in their hiring process. It is a well-accepted method for them to identify…
Create your B H A G: Big Hairy Audacious Goals
B H A G (B-hag) or Big Hairy Audacious Goal an idea conceptualised by management guru Jim Collins in his 1994 book: “Built to Last: Successful Habits of Visionary Companies”, co-written with Jerry Porras.
Setting Goals for Success: 5 Tips to Define Clear Goals
Whether you want to set goals for your business or your personal life, defining concise, clear goals is very important. Without clear goals, you can…
Double your productivity, get more done: the Eisenhower Matrix
Also referred to as the Urgent- Important table, the Eisenhower Matrix helps you prioritise tasks by importance and urgency. It also lets you identify and sort out tasks that you should either delegate or not do at all.
6 Major Cash Flow Fails And How To Avoid It
Many SME owners will resonate with this sentiment. In fact, poor cash flow is one of the biggest reason why one out of four companies doesn’t survive past their first year.
SMEs simple guide to Cash Flow 101
The ultimate way to know for sure if you are on top of your business is to know where the money is going at all…
Cash Flow: 3 Effective Management Tips for your Business
Business owners who are not able to efficiently manage their cash flow are almost always doomed to crash. Poor cash flow management…
The Future of Customer Experience
There is a steady stream of new technology being released that has been specifically designed to improve customer experience.
How to Map Customer Experience
When you’re able to develop a customer experience map that is backed by data, well thought-out, and represented with meaningful yet simple visuals
7 Essential Steps for Customer Experience Mapping
Customer Experience Mapping proves to be a business saver. This process will give you insights such as: will a customer who connects with your business at a specific point after their purchase.
How to Ensure an Unforgettable Customer Experience Every Single Time
One of the most rewarding opportunities in maintaining a competitive advantage in any business can be achieved by developing a culture of excellence in customer experience. As a matter of fact, companies with a successful customer experience strategy attain less customer turnover, higher overall revenues per customer, and higher levels of employee satisfaction as well.
90-day Theme
Life is made up of a series of ones. Like the old cliché saying: “one step at a time”, invariably this is correct. This message…
