Articles

Whether you want to set goals for your business or your personal life, defining concise, clear goals is very important. Without clear goals, you can…

Also referred to as the Urgent- Important table, the Eisenhower Matrix helps you prioritise tasks by importance and urgency. It also lets you identify and sort out tasks that you should either delegate or not do at all.

Many SME owners will resonate with this sentiment. In fact, poor cash flow is one of the biggest reason why one out of four companies doesn’t survive past their first year.

The ultimate way to know for sure if you are on top of your business is to know where the money is going at all…

Business owners who are not able to efficiently manage their cash flow are almost always doomed to crash. Poor cash flow management…

There is a steady stream of new technology being released that has been specifically designed to improve customer experience.

When you’re able to develop a customer experience map that is backed by data, well thought-out, and represented with meaningful yet simple visuals

Customer Experience Mapping proves to be a business saver. This process will give you insights such as: will a customer who connects with your business at a specific point after their purchase.

One of the most rewarding opportunities in maintaining a competitive advantage in any business can be achieved by developing a culture of excellence in customer experience. As a matter of fact, companies with a successful customer experience strategy attain less customer turnover, higher overall revenues per customer, and higher levels of employee satisfaction as well.

Life is made up of a series of ones. Like the old cliché saying: “one step at a time”, invariably this is correct. This message…

How do you get to really understand your customer? There are two benefits in better understanding your customer or prospect: 1. Should they be your…

…your product is about the experience your customer has with your product, more than the features and benefits of the product itself.