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The Future of Customer Experience 

The Future of Customer Experience 

Our fast-paced lifestyles have deemed the slow, traditional ways of handling customer experience largely obsolete. Nowadays, customers have limited attention spans as a result of the quantity of options presented to them. And, they are more educated as to the ulterior...
How to Map Customer Experience 

How to Map Customer Experience 

Going through the 7 essential steps is only the beginning to creating a customer experience map. Now that you’ve researched and gathered enough information, what do you do with it?    You would, of course, want to be able to develop a map that gives value to your...