7 Essential Steps for Customer Experience Mapping
Customer Experience Mapping proves to be a business saver. This process will give you insights such as: will a customer who connects with your business at a specific point after their purchase.
How to Ensure an Unforgettable Customer Experience Every Single Time
One of the most rewarding opportunities in maintaining a competitive advantage in any business can be achieved by developing a culture of excellence in customer experience. As a matter of fact, companies with a successful customer experience strategy attain less customer turnover, higher overall revenues per customer, and higher levels of employee satisfaction as well.
90-day Theme
Life is made up of a series of ones. Like the old cliché saying: “one step at a time”, invariably this is correct. This message…
Every Product is a Service. Every Service is a …
…your product is about the experience your customer has with your product, more than the features and benefits of the product itself.
Culture and Scaling Your Business
When creating a Business Strategy and a Business Plan you have to also do that “fluffy” stuff which includes our Purpose, Vision, Values and Convictions, as well as to…
Sticking To It
We all have access to the same 1440 minutes per day to make our magic, yet why do some achieve so much more than others? Are they really that clever, gifted or just lucky?