The Power of a Well-Implemented Suggestion System
Have you ever implemented or been involved with a company suggestion box? How did that work out? Readers of my NewsBrief do so because they…
9 Critical Areas That Allow Business to Thrive
Is your business thriving in the areas that matter most? There are nine critical areas that can significantly impact your business’s long-term success. Understanding and…
Navigating a Downturn in Business Revenue
If your business is seeing a downturn in revenue, it could be tempting to increase your ad spend or try similar strategies. However, unless you…
Grief, Insights, Recruitment
I need to open this NewsBrief with my apology for not sending these for the past three months. 2024 has not been the kindest to…
Driving SME Excellence: Lessons Inspired by the Trillion Dollar Coach
I consciously have an addiction to certain aspects of my life, which I believe we all should have. In this context, my addiction is to…
Bark or Coach – Fast or Long
Here is a quick guide outlining six consequences of ‘barking out’ your orders vz taking a longer-term, coaching approach. When a leader (ps. That’s you as…
Harnessing FFWA to Propel Customer Satisfaction
In business, your success hinges on meeting your customers’ needs. The more your customers want what you offer, the more they’ll invest in buying from you,…
Learnings Retention: The Power of Intentions and Reflections
There is Learning and then there is Learning Effectiveness. At face value, this differentiation may seem inconsequential. Maybe it is? Specifically, as a business owner,…
Happy Holidays and Year-End Reflections
Kia ora, as the festive season envelops us, I want to extend my warmest wishes for a joyful Christmas and a happy New Year! This time…
Why 90-Day Plans Trump Traditional Strategies in Business Success
If you ask another SME owner if they use 90-day planning they will most likely say no they don’t. Then they will justify that it’s impossible to…
The ABs shed light on your Business Strategy
CHRIS HYDE / GETTY IMAGES As unexpected and disappointing it was to have the ABs first reach the finals, and then to lose by one…
Only Two Aspects Matter In Any Business Strategy
But a third one foretells if your strategy actually means anything. There is one aspect missing in every single business strategy that I have seen…
