How Can a Business Coach Help You Turn Your Staff Into Leaders?
Strong leadership isn’t just about the owner making every decision, it’s about having a team who think, act, and take responsibility like leaders. If you’re…
Why Is My Business Busy, But Not Making More Money? Insights from a Business Coach
You’re constantly hustling. The phone’s ringing, new orders flow in, your team is flat out… but when you finally check the numbers, profits disappoint. Sound…
An Introduction to Open Book Management
Open Book Management (OBM) is a management approach that emphasizes transparency within a business. This transparency generally involves most aspects of the business including information related to the business strategy, planning, and the financials.
The Three Measures that are Guaranteed to Drive Company Performance
I do still find that there are some businesses out there that still have no dashboard or any form of indicators that track overall business…
Psychometric Assessments – basics made easy
For a very long time, top corporations have been using psychometric assessments in their hiring process. It is a well-accepted method for them to identify…
How to Ensure an Unforgettable Customer Experience Every Single Time
One of the most rewarding opportunities in maintaining a competitive advantage in any business can be achieved by developing a culture of excellence in customer experience. As a matter of fact, companies with a successful customer experience strategy attain less customer turnover, higher overall revenues per customer, and higher levels of employee satisfaction as well.
90-day Theme
Life is made up of a series of ones. Like the old cliché saying: “one step at a time”, invariably this is correct. This message…
Every Product is a Service. Every Service is a …
…your product is about the experience your customer has with your product, more than the features and benefits of the product itself.
Culture and Scaling Your Business
When creating a Business Strategy and a Business Plan you have to also do that “fluffy” stuff which includes our Purpose, Vision, Values and Convictions, as well as to…